Privacy Policy

1. Introduction

ViralOps ("we," "our," or "us") operates the ViralOps platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information: When you create an account, we collect your email address and authentication credentials.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, and session duration.

Content: We process text prompts, images, and other inputs you provide to generate videos, ads, and other creative content through the Service.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card details directly.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process your transactions and manage your subscription
• To generate AI content based on your inputs
• To send transactional emails (account confirmation, password resets)
• To monitor and analyze usage patterns and trends
• To detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services to operate the platform:

• Supabase — Authentication and data storage
• Stripe — Payment processing
• Sentry — Error tracking and performance monitoring
• PostHog — Product analytics
• AI Providers — We use third-party AI services (including Anthropic, Google, OpenAI, Replicate, HeyGen, and ElevenLabs) to generate content. Your prompts and inputs may be sent to these providers for processing.

5. Data Retention

We retain your account data for as long as your account is active. Generated content is stored until you delete it or your account is terminated. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, row-level security policies, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

8. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies (PostHog) to understand how users interact with the Service. You can disable non-essential cookies in your browser settings.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at admin@viralops.ca.